Customer care policies
Policies designed for clarity, consistency, and brand protection.
These public policies give customers clear expectations for orders, fulfillment, returns, installation coordination, product care, and support.
Customer Care Note
How we approach support
Double Rose Strands aims to keep customer communication clear, respectful, and organized. Product concerns, service questions, and support requests should be reviewed carefully before final resolution.
- Product orders and service appointments may be handled as separate transactions unless a written package offer says otherwise.
- Refund or exchange questions should be reviewed with the order details before confirming the decision to the customer.
- Service scheduling, deposits, and cancellation terms should be confirmed through PESO Beauty LLC service procedures.
- Customers should receive clear, professional communication throughout the order or booking process.